Your Cart is Empty


Nortel BCM Reporting for Intelligent Contact Center Authorization Code New

Item #: NTKC0270N


  • Intelligent Contact Center and Mulitmedia Contact Center are keycodes on Business Communications Manager 50, 200, and 400 requiring no additional hardware
  • Skill-based routing directs the call to the appropriate support person for large contact center functionality at a small business price
  • Intelligent routing based on source, destination, or caller input allows calls to be handled more efficiently
  • Real-time and historical reporting provides accurate detailed reports for the Contact Center Supervisor
  • Performance statics displayed on a wallboard and updated every few seconds allows supervisors and agents know how well the contact center is performing
  • If authorization code is purchased without a system and activation is required there will be an additional charge of $50

  • Click here for more product information.

  • Stay Informed