Intelligent Contact Center and Mulitmedia Contact Center are keycodes on Business Communications Manager 50, 200, and 400 requiring no additional hardware
Skill-based routing directs the call to the appropriate support person for large contact center functionality at a small business price
Intelligent routing based on source, destination, or caller input allows calls to be handled more efficiently
Real-time and historical reporting provides accurate detailed reports for the Contact Center Supervisor
Performance statics displayed on a wallboard and updated every few seconds allows supervisors and agents know how well the contact center is performing
If authorization code is purchased without a system and activation is required there will be an additional charge of $50
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