Easy 30 Day Return & Exchange
We accept returns and offer exchanges within 30 days of your invoice date, subject to the conditions and exclusions listed below.
1. Fill out the RMA request form here
2. Please pack your item back in the original manufacturer's packaging with all accessories, warranty cards, use guides, etc. Do NOT write on the manufacturer's box or damage it in any way.
3. Place this box & your RMA form into a suitable shipping box. Write your RMA number on the outside of this shipping carton. You are responsible for return shipping and we suggest you insure the package for it's full value, we are are not responsible if it is lost or damaged in shipping.
4. Returns are accept for 30 days from the order date and are subject to a 20% restocking charge.
5. Once issued, your RMA is good for 14 days.
Conditions and Exclusions
- Software and licenses are not returnable
- Headsets, ear cushions and ear gels are not returnable (If there is a defective item we will replace it per our standard warranty policy)
- Any items that are listed as special order or not returnable
- All return items must be in new condition with the original unaltered box and must include all packing materials, blank warranty cards, manuals, accompanying free items and accessories.
- If you received free shipping that offer is waived and the refund may be less the original shipping charges we incurred.