Your order status is changed depending upon where it is in the process.
Declined- For some reason your payment was unable to be processed and therfore order was not processed. Please contact us if you need assistance.
Pending- Your order is under review pending confirmation of payment.
Approved- Your payment has been collected and order confirmed.
Processing- Your order is being reviewed and processed.
Ordered- Your order is currently being fulfilled.
Backordered- We are currently out of stock of one or more of your items and are awaiting restock.
Partially Shipped- One of more of your items was shipped, and we are awaiting shipment of the remainder of your order.
Shipped- Your entire order has now shipped.
Complete- Your order has been completed. Thank you for your order!
Additionally your order may be voided or refunded. These status reflect either obsolete products, cancelled products, or some kind of full or partial refund for returned, exchanged, or warranty items.
Our goal is to ship orders that are placed and verified by 4PM Eastern Time the same day. Orders placed over the weekend or on a holiday will ship the next business day.
Orders that require a pallet will ship the next business day.
Non-stock or Out of stock items have varied lead times, which you will be advised of when you order is processed.
To check the status of your order, simply log-in to your account and select 'Order History'.
If you do not see your order status, you may also submit a query here. Fill out the form and a customer service representative will reply within 24-48 hours of your request.
Most in stock product that is ordered on Saturday or Sunday will ship on the next Business Day*, therefore a Next Day order placed on Saturday or Sunday would not ship until Monday, and scheduled to arrive for Tuesday delivery.
*If a holiday falls on Monday, the order would ship Tuesday to arrive on Wednesday.