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Return & Warranty Policy

Return of Non-Defective Items



In the event that our product does not meet your expectations, items may be returned to Phonelady.com within 14 calendar days of the invoice date. Returns of non-defective items will not be accepted after 14 calendar days. All returns of new items are subject to a 20% restocking fee. All returns of refurbished items are subject to a 15% restocking fee. Software, Key codes, RFAs, opened ear cushions and voice tubes are not returnable. Special order items are not returnable.

Contact Phonelady.com customer service at 1-877-300-7557 for a return authorization (RMA) number. Please note: Equipment serial number(s) are required in order to obtain an RMA number.

To ensure proper and timely processing of your replacement order or credit:

  • Product must be double boxed and your RMA number must be written on the outside of the shipping box. If you received RMA packing slip paperwork, please include this in the shipping box. Please do not write on the original packaging or damage it in any way.
  • Any items returned without original packing materials (such as boxes, bags, cables, cords, and manuals), will not be eligible for credit. All merchandise must be in original and sale-able condition.
  • Return merchandise must be received in our warehouse within 7 calendar days of the RMA date. After 7 days, the package will be refused.
  • Shipping charges are non-refundable. If your original order qualified for free shipping, you will be refunded less the applicable shipping charges.
  • Phonelady.com is NOT responsible for returned items lost or damaged in transit, so we suggest that you insure all packages.
  • As always, returns are granted and credit issued at the discretion of management.


  • Return of Defective Items



    If your item is defective, please refer to our Warranty Policy for more specific information. Phonelady.com will replace any new equipment that is determined to be defective within the first 30 days of ownership, except as noted in our warranty policy. After that period of time, all warranties will be honored by the manufacturer. Phonelady.com warranties all refurbished equipment for one year unless noted in the product description.

    Contact Phonelady.com customer service at 1-877-300-7557 for a return authorization (RMA) number. Please note: Equipment serial number(s) are required in order to obtain an RMA number. An RMA return call tag will be issued through one of our shipping companies.

    To ensure proper and timely processing of your replacement order or credit:

  • Product must be double boxed and your RMA number must be written on the outside of the shipping box. If you received RMA packing slip paperwork, please include this in the shipping box. Please do not write on the original packaging or damage it in any way.
  • Any items returned without original packing materials (such as boxes, bags, cables, cords, and manuals), will not be eligible for credit.
  • Return merchandise must be received in our warehouse within 7 calendar days of the RMA date. After 7 days, the package will be refused.
  • Phonelady.com is NOT responsible for returned items lost or damaged in transit. Our return call tags include shipment insurance.
  • If your return involves replacement product, payment is required for the advanced replacement order at the time of shipment. Advanced replacement items are shipped ground. There will be an extra non-refundable charge for expedited shipping. In some cases, credit will not be issued to your account until the item is returned to our vendor and approved for credit return.
  • If it is determined that a returned item is not defective, you will be credited for the returned product less shipping and/or restock charges.
  • As always, returns are granted and credit issued at the discretion of management.


  • As always, your satisfaction is our top priority and we will work diligently to correct all issues as quickly as possible.

    Click here to see our Terms and Conditions of Sale.

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