the event that our product does not meet your expectations, items
may be returned to Phonelady.com within 14 days from the invoice date.
All returns of new items are subject to a 20% restocking fee.
Software, Keycodes and RFA's are not returnable! There is no
restocking charge for refurbished items. Special
order items are not returnable.
If your item is defective please refer to our
customer service at 1-877-300-7557 Option #5 for a return authorization
(RMA) number. Please note, equipment serial number(s) are required in order to obtain an RMA number.
To ensure proper and timely
processing of your replacement order or credit:
be double boxed and your RMA number must be written on the outside of
the shipping box. Do NOT write on the original packaging or damage it
in any way.
Any items returned without original packing material (such as
boxes, bags, cables, cords and manuals) will not be credited.
Return merchandise must be received in our warehouse within 7
calendar days of the RMA date. After 7 days the package will be
No returns are accepted after 14 calendar days.
Shipping charges are non-refundable. If your original order
qualified for free shipping you will be refunded less the applicable
Phonelady.com is NOT responsible for returned items lost or
damaged in transit so we suggest that you insure all packages.
As always, your satisfaction is our top priority and we will work
diligently to correct all issues as quickly as possible.
Click here to see our
Terms and Conditions of Sale.
A division of
Telecommunications Export Co.
44 Garden Street
Danvers, MA 01923