Item #: 229424
The IP Office IP500 R6.0 Advanced Edition RFA enables a number of advanced features targeted toward contact centers and other customer service-centric businesses.
- IP Office Customer Call Reporting (CCR)
- ContactStore Call Recording Library
- Interactive Voice Response (IVR) with external databases
- Visual Basic Scripting
- 8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone
- Automated 24/7 self service for accessing information, getting directions, checking status of orders, and more
- Real-time customer service management
- Seamless retrieval of recorded calls
- Advanced Edition requires valid Preferred Edition license
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