The Avaya IP Office Advanced Edition is an add-on to the Preferred Edition (formerly known as VoiceMail Pro), targeted toward contact centers providing 24/7 customer support.
- Tracking and measuring customer service and agent productivity
- Search & replay of call recordings
- Integrated voice response
- Includes 1 Customer Service Supervisor license, provides real-time and historic call reporting
Included applications:
- CCR Server (plus 1 supervisor license
- VoiceMail Pro 3rd party IVR (database interface) license
- VoiceMail Pro VB Scripting IVR license
- VoiceMail Pro Contact Store (Recordings Administrators License)
- VoiceMail Pro 8 ports of 3rd-party Text to Speech (TTS), which allow SAPI 5 compliant TTS to be used with VoiceMail Pro
For more information:
